Terms of Service

1. Acceptance of terms

By using this website or scheduling a visit with Right Balanced Living, you agree to these terms. If you don't agree, please don't use the site or our services.

2. Our services

Right Balanced Living provides telehealth consultations for weight loss, wellness, and related care, delivered by licensed providers. Some services may also be available in person. Availability of specific treatments depends on clinical judgment and applicable law.

3. Not for emergency use

If you are experiencing a medical emergency, call 911. Telehealth is not appropriate for emergencies. For emotional distress support, call or text 988 (National Suicide & Crisis Lifeline), or text HOME to 741-741 (Crisis Text Line).

4. Eligibility

You must be at least 18 years old, or have a parent or legal guardian's involvement and consent, to use our services. You must also be physically located in a state where our treating provider is licensed at the time of your visit — this can affect which appointment times or providers are available to you.

5. Telehealth informed consent

Telehealth involves the use of video, phone, or messaging technology instead of an in-person visit. By scheduling a telehealth visit, you understand that:

• Telehealth has the same confidentiality protections as an in-person visit, but carries some inherent technology risk (for example, a dropped connection or unauthorized access to data in transit).
• Your provider may determine that your condition requires an in-person evaluation, and will refer you accordingly.
• You may withdraw your consent to telehealth at any time without affecting your right to future care.
• Detailed consent specific to your visit is also presented and confirmed during scheduling and intake.

6. Medical disclaimer

Content on this website, including our blog, is provided for general educational purposes and is not a substitute for individualized medical advice from your own provider. We don't guarantee any specific outcome from any treatment.

7. Your responsibilities

You agree to provide accurate, complete information about your health history and to follow the care plan you and your provider agree on, including reporting side effects or concerns promptly.

8. Fees, membership & cancellations

Specific pricing, membership terms, and cancellation or refund policies are presented to you directly during scheduling or membership enrollment and are incorporated into these terms by reference. Contact us if you'd like a copy of the current terms that apply to your plan.

9. Prescriptions

Any prescription is issued at the sole clinical discretion of your provider, based on your evaluation and applicable law. Certain medications, including controlled substances, are subject to additional restrictions and may not be available through telehealth in every state.

10. Intellectual property

The content, design, and branding of this site belong to Right Balanced Living and may not be reproduced without our permission.

11. Third-party links

Our site may link to third-party sites or services (for example, scheduling or messaging tools). We aren't responsible for the content or privacy practices of those third parties.

12. Limitation of liability

To the fullest extent permitted by law, Right Balanced Living is not liable for indirect, incidental, or consequential damages arising from your use of this website or our services, beyond what applicable law allows to be limited.

13. Governing law

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law principles.

14. Changes to these terms

We may update these terms from time to time. The effective date at the top of this page reflects the most recent version. Continued use of our site or services after changes means you accept the updated terms.

15. Contact us

Questions about these terms? Reach us at info@rightbalancedliving.com or (630) 828-6821.